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This publication is primarily intended for managers and specialists in nuclear facility operating organizations working in the area of human performance improvement. It is intended to provide them with practical information they can use to improve human performance in their organizations. While some of the information provided in this publication is based upon the experience of nuclear facility operating organizations, most of it comes from human performance improvement initiatives in non-nuclear organizations and industries. The nuclear industry has a long tradition of sharing good management practices in order to foster continuous improvement. However, it is not always realized that many of the practices that are now well established initially came from non-nuclear industries and were subsequently adapted for application to nuclear power plant operating organizations. There is, therefore, good reason to periodically review non-nuclear industry practices for ideas that might have direct or indirect application to the nuclear industry in order to potentially gain benefits such as the following: new approaches to certain problem areas, insights into new or impending challenges, improvements in existing practices, benchmarking of opportunities, development of learning organizations and avoidance of collective blind spots.
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